Cross-save stuck syncing or saves missing from your Larian account
Symptom
Cross-save is stuck on "Syncing cloud save", or your saves are missing from your Larian account (mostly reported on Xbox and consoles).
Create a Larian account, link your platform account, and turn on cross-save in Game Options.
Don't quit the game until the "Syncing cloud save" message goes away.
Check: The message disappears.
Launch the game through your platform's client (Steam, GOG Galaxy and so on). Launching it by hand doesn't switch these services on.
Open My Saves on your Larian account and download the save you need. It only keeps your most recent few saves (the account FAQ says 10).
Unverified: Larian's pages disagree on how many saves are kept (10 on the account FAQ, 5 in an older Xbox FAQ). Account cross-save only syncs a copy, never the original.